Support and bug reporting
Use this page when something breaks, feels unclear, or blocks your interview flow. The fastest support route right now is Telegram with a structured report.
Build a clean support report
Best way to contact support
Telegram
@chikenkurry
Paste the copied support template there. Add screenshots if the issue is visual or if a browser error was shown.
What makes support faster
• Say what you expected to happen and what happened instead.
• Include the device, browser, and whether you were on Chrome or Microsoft Edge.
• Paste the exact error message if one was shown.
• Mention whether it happened on the live site or during a session.
Current support scope
Good fits: bugs, billing issues, login problems, support for Chrome or Edge capture, broken session flows, and feature suggestions. For live interview problems, send the report as soon as possible with the exact time and error message.
PrepplyAI support request Issue type: Billing claim Urgency: Normal Summary: - Browser / Device: Chrome or Edge on What happened: - Expected result: -