Documentation, FAQs, troubleshooting, and support
PrepplyAI works best when the capture setup is correct. This page covers how to use the product, what to do when something feels off, and how to set up Chrome or Microsoft Edge properly for the live workflow.
Complete setup before every live session
Choose interview mode, role, company, region, model tier, and optional question bank first. PrepplyAI requires a fresh setup before each new live session so the assistant is grounded to the correct context.
Use Chrome or Microsoft Edge and share the correct source
Chrome and Microsoft Edge both support the browser audio-sharing flow PrepplyAI needs. For browser interviews, share the tab with audio enabled. For desktop apps like Zoom or Teams, share the app window and make sure system audio is included.
Start coaching and answer with the live panel
Once the session starts, PrepplyAI listens for interviewer questions, generates coaching suggestions, and records the session history so you can revisit it later.
Troubleshooting
Use the latest version of Google Chrome or Microsoft Edge. If you are on Safari or another browser, move before starting.
When sharing a tab, turn on the “Share tab audio” option. Without it, interviewer speech may not reach the transcript pipeline.
If you also want your own speech captured, enable user audio in setup and allow microphone access when Chrome prompts for it.
If a live session page will not open, go back to Setup and complete a fresh session configuration first.
If Stripe payment finishes but the balance does not update immediately, visit Profile once so the payment reconciliation flow can re-check the completed checkout session.
If AI suggestions stop appearing, confirm that your session still has credits and that the selected model tier is available for that region.
Support contact
If something is broken, unclear, or blocking a live interview, reach out directly and include screenshots or the exact error message if possible.
@chikenkurry
Telegram is the fastest support route right now.
Best first steps before contacting support:
1. Confirm you are on Chrome or Microsoft Edge.
2. Retry setup and reselect the correct tab or window.
3. Check that your credits and model tier are still available.
Frequently asked questions
Google Chrome and Microsoft Edge are the supported browsers for live capture. Both handle display sharing, tab audio, and system audio far more reliably than Safari and other browsers.
Each live session needs fresh company, role, and question-bank context. That prevents an old interview setup from leaking into a new one and keeps the coaching relevant.
Credits are consumed during live sessions based on the model tier you selected in setup. Saver uses the lowest burn rate, Balanced is in the middle, and Premium consumes credits faster for stronger live responses.
Gift codes redeem credits directly into your balance. Promo codes apply a discount to Stripe Checkout, add bonus credits, or both depending on what the admin configured.
Check that Chrome was given permission to capture screen audio, that you selected the correct tab or app, and that your interview platform is actually outputting audio through the shared device.
Yes. Question banks and setup notes let you give PrepplyAI reusable prompts, prepared examples, and preferred talking points so the coaching sounds closer to how you want to answer.
Ready to start a new session?
Head back into setup, choose your model and context, and launch the live coaching flow from a fresh configuration.